TNIT DSC

Refund & Cancellation Policy

Last Updated: June 04, 2026

At TNIT DSC, we strive to provide efficient Digital Signature Certificate facilitation services. This Refund & Cancellation Policy outlines the conditions under which refunds may be granted.

1. Service Nature

Digital Signature Certificate services involve document verification, application processing, and submission to licensed Certifying Authorities.

Once an application is processed or submitted, costs are incurred towards verification and Certifying Authority processing.

2. Cancellation Requests

Applications may only be cancelled before submission to the Certifying Authority.

After successful submission, cancellation may not be possible.

3. Eligible Refund Scenarios

Refunds may be considered in the following situations:

  • Duplicate payment.

  • Excess payment made by mistake.

  • Technical failure preventing application processing.

  • Order placed but service not initiated by TNIT DSC.

4. Non-Refundable Situations

Refunds shall not be granted under the following circumstances:

  • Rejection due to incorrect or incomplete documentation.

  • Failure to complete verification requirements.

  • Failure to attend video verification.

  • Applicant-provided information found to be inaccurate.

  • Change of mind after processing has commenced.

  • Delays caused by Certifying Authorities.

  • Certificate issuance denial by the Certifying Authority.

5. Certifying Authority Policies

Certificate issuance is governed by the policies of the respective Certifying Authority.

Refunds relating to Certifying Authority fees shall be subject to the applicable CA policies.

TNIT DSC follows the refund and cancellation framework established by the issuing Certifying Authority wherever applicable.

6. Refund Processing Timeline

Approved refunds shall be processed within 7–14 business days through the original mode of payment.

Actual credit timelines may vary depending on banking institutions and payment gateways.

7. Contact for Refund Requests

For refund-related queries, contact:

Email: [email protected]

All requests should include:

  • Applicant Name

  • Mobile Number

  • Order Details

  • Payment Reference Number